FAQ
Order
How can I pay for my order?
You can pay for your order with our French double authentication system Payplug (Banque Populaire), by Paypal, and bank transfer.
Is it safe to order online?
With our French double authentication system Payplug (Banque Populaire) or by Paypal you will be able to place an order in complete security. Our site is secured with a monthly maintenance system.
How do I know if Tamoli has received my order?
You will automatically receive an email on the email address you gave when you placed your order, with your invoice and instructions on how to take care of your TAMOLI.
Will I receive a confirmation email when I place my order?
You will automatically receive an email on the email address you gave when you placed your order, with your invoice and instructions on how to take care of your TAMOLI.
Can I change my order?
You can contact us quickly on 0033 695 09 91 69.If you have already received the email from Chronopost, your order is already on its way. If you have already received the email from Chronopost, your order is already on its way and it will be too late to change your order.
Can I cancel my order?
You can contact us on 0033 695 09 91 69. If you have not yet paid, you can cancel your order on our website. Custom-made products are neither returned nor exchanged.
What do I do if I receive an incorrect or faulty item?
If you receive an incorrect or defective item, please contact us by e-mail tamoli@outlook.fr or by phone 0033 695 09 91 69 to let us know about the problem. Our Tamoli team is always available and ready to listen to your needs.
Can I exchange my product?
You can exchange your product by contacting our Tamoli team on 0033 695 09 91 69, however you will be responsible for the return shipping costs and the new delivery cost. Products ordered to measure are neither returned nor exchanged.
Delivery
Which transporters do you work with?
We work with the Chronopost service for delivery within 24 hours for sizes 120, 140 and 160 cm. For sizes 180 and 200 cm we work with Géodis.
What time will my package be delivered?
We are unable to give you a delivery time in the UK
Can I be delivered to an address different from my billing address?
YES. When placing your order, you can enter a delivery address and a billing address on our website. Once the order is placed, we will not be able to change the invoice.
Do I have to sign for my order?
We work with Chronopost and Géodis, the deliverymen must make you sign the delivery note which will be used as proof of delivery if there is a dispute.
What should I do if my package does not arrive?
Please go to your Chronopost or Géodis portal to check your parcel tracking. TAMOLI cannot be held responsible for a delivery failure when the address given by the customer is wrong. You can also contact us by email at tamoli@outlook.fr or by phone at 0033 695 09 91 69 so that we can assist you.
Returns and refunds
How long do I have to return my product?
In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal from the company TAMOLI without having to justify your reasons or pay any penalty. The costs of return are at your expense.
What is our returns policy?
In accordance with the legal provisions in force, you have a period of 14 days from the receipt of your products to exercise your right of withdrawal from the company TAMOLI without having to justify your reasons or to pay any penalty. In case of exercising the right of withdrawal within the above-mentioned period, the delivery costs, which amount to 60€, are not refunded. Only the price of the product(s) purchased will be refunded. Products ordered to measure are neither returned nor exchanged.
The return costs remain at your charge. Returns must be made in their original condition and complete without having been used, allowing them to be marketed in new condition, and accompanied by a copy of the purchase invoice for optimal management.
How much does it cost to return an item?
The return costs remain at your charge and depends on wich tranporteur you choose. Returns are to be made in their original condition and complete without having been used, allowing them to be marketed in new condition, and accompanied by a copy of the purchase invoice for optimal management. Products ordered to measure are neither returned nor exchanged.
What should I do if my product is faulty?
If you receive an incorrect or defective item, please contact us by email tamoli@outlook.fr or by phone 0033 695 09 91 69 to inform us of the problem.
Our Tamoli team is always available and ready to listen to your needs.
The return costs remain at your charge. Returns must be made in their original condition and complete without having been used, allowing them to be marketed in new condition, and accompanied by a copy of the purchase invoice for optimal management.
How long will it take to process my return?
We process returns as quickly as possible and will keep you updated on the process.
Will you refund the shipping costs?
In case of exercising the right of withdrawal within the above-mentioned period, the delivery costs of 60€ will not be refunded. Only the price of the product(s) purchased will be refunded.
Produit et stock
How often do you receive new stock?
We work with a pre-order system on our website as well as for custom sizes. Please contact us by email tamoli@outlook.fr or by phone 0033 695 09 91 69 if you need more information, we will be happy to assist you.
Can I be notified when an out-of-stock product is available again?
Please send us a mail tamoli@outlook.fr to let us know what you want. We will register your email address and you will be notified as soon as we receive our new stock.
How can I find out the price of a custom-made babymat TAMOLI ?
You can contact us by email tamoli@outlook.fr or by phone 00033 695 09 91 69 in order to send you a quote for custom sizes. Products ordered to measure are neither returned nor exchanged.
Are Tamoli babymat waterproof?
Our Tamoli are designed with a waterproof leatherette cover.
If you spill liquid on it, you can use a clean cloth or damp sponge to remove the excess liquid and clean your Tamoli.
How do I clean my babymat?
DO NOT USE CHEMICALS, STRONG SOAPS, CLEANING AGENTS, FURNITURE POLISH, POLISHERS, OIL CORROSIVE POWDERS, CLEANERS CONTAINING ALCOHOL AND AMMONIA ON THE PRODUCT.
- Do not use detergents containing bleach.
- Do not leave the product in direct sunlight for a long time.
- Protect the product from violent shocks or animal scratches.
- Never approach the iron, even to dry it.
On a weekly basis, remove dust or dirt from the surface of the product with a damp cloth or, if necessary, a soft white cotton cloth soaked in pure soapy water, rinse and dry.
Clean any sweat that may accumulate on the product without delay. Dirt and dust can be removed with a soft-bristled hoover. Do not use brooms with a hard brush on the surface of the product.
Cleaning the Tamoli
If you spill liquid on the Tamoli, soak up the excess liquid immediately with a white 100% cotton cloth or sponge. If necessary, hot water can be used. Water can dissolve particles and make cleaning easier. However, using too much water can cause water spots on the surface. Therefore, excess water should be removed immediately before it dries. It is always easier to clean uncured stains. Then dry it completely or let it air dry, do not dry it with a hair dryer or tumble dryer.
Studies have shown that the longer the stain is left on the product before it is cleaned, the more it penetrates the product and the damage it causes increases accordingly. Therefore, it should be cleaned as soon as it is noticed.
- When coffee, tea, etc. are spilt: use a cloth or white paper with a high absorbency. Do not wipe immediately! Let the stain be absorbed by the cloth or paper. Wipe up any remaining moisture with a soft cloth in a circular motion.
- Stubborn stains such as ink, biros, lipstick: Alcohol and cologne are not recommended. Wipe with warm soapy water in light circular movements. After this process, the surface is wiped again with a soft, clean and dry cloth. In any case, test the product beforehand on an invisible part.
- Stains such as oil, mineral oil, mustard: Remove excess stain with a dry 100% cotton cloth. Wipe gently with a soapy cotton cloth in a circular motion. Then wipe again with a clean, dry cloth.
- Chewing gum stain: Put ice in a bag and leave the bag on the product for a few minutes. Lift the bag and carefully remove the chewing gum residue that has hardened in the cold.
Do you have a size guide?
Technical
Why am I having problems entering my payment information?
You need your mobile phone to validate the dual authentication payment on your bank's application.
How can I contact you?
You can contact us by mail tamoli@outlook.fr or by telephone on 0033 695 09 91 69. Our team will be happy to assist you.
I can't place an order, what should I do?
If you have any problems placing your order, please contact us by email tamoli@outlook.fr or by phone 0033 695 09 91 69. Our team will be happy to assist you.
